Refund policy
Q:Â What if I receive my order and it is wrong or damaged?
A: Hey, we are human so mistakes do happen but the good news is that we’ll always work with you to resolve these issues. Please contact us immediately upon discovering the issue and, if possible, provide pictures of the damage/wrong item.
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Q:Â How do I return my order?
A:Â As long as it is within 30 days of purchase you can send any UNUSED or unopened products back to us. Please allow 3-5 business days for us to process that return but once we do we will reach out to you to see if you would prefer a return or exchange. Depending on the circumstances of the return you may be responsible for the return shipping.
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Q:Â What if I just changed my mind after receiving the goods?
A:Â Unfortunately, we cannot accept that as a return. The item has to be damaged or the wrong item sent for a return. Again it must be UNUSED to make a return.
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Q:Â Can I edit an order that has already been placed?
A: We may be able to edit your order prior to shipping. We ask that you call us immediately at 0431 369 271.
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Q:Â What do I need to do to cancel an order?
A:Â Just let us know as soon as possible and we can get your order cancelled. However, if your package has already been shipped out you will be required to pay the original shipping fees associated with the order.